Customer Service

We appreciate your business and will do all that we can to make sure you not only enjoy our products, but also your experience shopping with us. Please direct your questions and comments to Customer Service via email.

Our Products

We offer stained glass table lamps, swag lighting, floor lamps, billiard room lighting, pool table lighting and game room lighting, in both executive and standard styles.

Our products are made in the USA. Only the finest materials are used in the manufacturing of these stained glass lamps. Each piece of stained glass is individually cut and then soldered into its proper place with great care and precision. Lamps bases are casted zinc. All electrical components are UL listed. The finished product is beautiful, high quality lighting sure to delight all.

We go to great lengths to ensure the accuracy of our product descriptions and prices. However, we do not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer's specification or changes, or grammatical inaccuracies in any product included in this web site. Prices subject to change without notice.

Packaging

The lamp boxes are custom designed to fit each individual lamp shade. All boxes meet ITSA standards and we ship with a less than 1 percent breakage rate.

Shipping and Delivery

We ship only within the 48 contiguous United States of America. No international shipments. Our usual method of shipping is UPS ground and air service. However, we reserve the right to utilize alternative shipping services and companies such as UPS, USPS, DHL, FedEx, LTL freight carriers, special courier, etc. Our product ships daily with United Parcel Service, ground and air. We ship all of our products on a timely basis. We rarely exceed three weeks and in most cases everything is shipped within seven to ten business days. Prices subject to change without notice.

Free Shipping Offer

Free shipping is offered strictly within the 48 contiguous United States of America. We reserve the right to cancel this free shipping offer at any time.

Security and Privacy

Buy with confidence. We never see any of your credit card or banking information. We only see your name, email, address and order information. To learn more about how we handle your information please see our Privacy Policy.

Payment Processing

Online orders are processed through Paypal, secure payment processor. Here you will find information regarding their security and privacy info.

Why do we use Paypal? Paypal has been a trusted payment processing company since the late 1990’s. They are able to implement the most advanced security measures with regard to payment processing and keep up with the constant changes required to maintain the security level of the system. Paypal’s processing system can stay much more advanced in the latest methods of fraud protection and security. We’ve found Paypal to be a safe, secure, and convenient way for us to take your order online, regardless of whether or not you have a Paypal account.

Here is some additional information about security from Paypal Processor:

Data Security and Encryption by Paypal Processor: “PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the internet so your private information is available only to authorized computer.”

Privacy from Paypal: Paypal states: “Your privacy is important to us. By participating in the Council of Better Business Bureau’s BBBOnLine Privacy Program we have made a commitment to meet the program’s strict requirements regarding how we treat your information and have it verified by BBBOnLine.”